Top Pennsylvania Kids Birthday Event Spaces

135 results near Pennsylvania

Find a Venue

Choosing your kids birthday venue will be one of the most important steps in the planning process. So much goes into finding the perfect event space in Pennsylvania. You’ll want to consider everything from the aesthetics of the space to any in-house amenities and services. Luckily, PartySlate makes it easy with our Find Venues page. Use the filters to narrow your search — taking into account everything from your guest count to specific catering preferences. Once you’ve set your filters, scroll down to search our curated list. Look for the “featured” tag for PartySlate’s top recommendations. With PartySlate, finding your ideal Pennsylvania event space has never been easier.

  • featured
    Entire Banquet Space, an event space at Maggiano’s Little Italy King of Prussia at King of Prussia Mall

    Maggiano’s Little Italy King of Prussia at King of Prussia Mall

    160 N Gulph Rd suite 205, King of Prussia, PA 19406, USA
    • Spaces for 200 Guests
    • 1 Event Space
    • 1 Ballroom
    • 1 Meeting Space

    Your guests will love our elegant, well-appointed private event rooms and craveable Italian-American dishes—and you’ll love the feeling of knowing we have taken care of everything. Just steps from the King of Prussia Mall — one of the largest shopping destinations on the East Coast — and minutes from Valley Forge Casino and the historic national park, Maggiano’s King of Prussia is perfectly positioned for any celebration. Guests love our beautiful terrace on the main floor, featuring floor-to-ceiling windows and doors that open to fresh air on nice days, as well as our private third-floor banquet rooms that offer an exclusive setting for groups from 40 to 160. Self-parking is available right out front or in the nearby mall garage for added convenience. Whether you are hosting a big family celebration or a small corporate meeting, our private event rooms are designed to accommodate a variety of occasions. Our Private Dining Event Managers will help you plan a delectable chef-prepared menu and choose offerings for your private bar, featuring a selection of wines and handcrafted cocktails. Allow us to create the perfect room layout and add finishing touches such as personalized menu cards, house centerpieces and standard audio-visual equipment. At Maggiano's, we specialize in making every event memorable!

    Est. $77/guest
  • featured

    Brooklyn Bowl - Philadelphia

    1009 Canal St, Philadelphia, PA 19123, USA
    • Spaces for 18-4,500 Guests
    • 4 Event Spaces
    • 4 Restaurants
    • 4 Total Spaces

    Set in Philadelphia’s vibrant Fishtown neighborhood, Brooklyn Bowl Philadelphia offers 38,000 square feet of flexible event space across two floors. The venue combines concert-ready production, immersive lighting, 24 bowling lanes, and acclaimed Blue Ribbon cuisine to create an experience that feels polished, playful, and completely unexpected. From intimate gatherings of 18 to large-scale campus events for up to 3,500 guests, Brooklyn Bowl provides a dynamic backdrop for corporate meetings, galas, fundraisers, weddings, social celebrations, and after-parties. With built-in entertainment and endless opportunities for customization, every event feels uniquely memorable. Since opening in 2021, the venue has been named Best of Philly, Venue of the Year, Event Collaborator of the Year, and Event of the Year!

    $25,000 min
    Avg response time 12-24 hrs
  • featured

    The Westin Philadelphia Hotel

    99 S 17th St, Philadelphia, PA 19103, USA
    • Spaces for 20-720 Guests
    • 4 Event Spaces
    • 3 Restaurants
    • 4 Total Spaces

    Located in the Rittenhouse Square neighborhood of Center City Philadelphia, PA, the hotel is easily accessible in the heart of downtown and only eight miles from the Philadelphia International Airport. Set just a few blocks away from Philadelphia’s City Hall, this Center City hotel is situated near attractions such as Reading Terminal, Cathedral Basilica of Saints Peter and Paul, Independence Hall, the Liberty Bell, and the National Constitution Center. Abundant shopping options and premier restaurants await right outside the hotel's doors. The building interior, characterized by its luxurious and inviting layouts, provides a versatile setting for ceremonies, receptions, engagement parties, rehearsal dinners, after parties and farewell brunches.Sleek marble flooring and timeless crown moldings define the entrance foyer, while crystal chandeliers and warm, neutral accents embellish the Grand Ballroom. The Westin Philadelphia offers a total of 16 event spaces with more than 17,000 square feet of versatile event space for getting ready, ketubah signing, vendor storage, and more. The Westin Philadelphia event space is anchored by the 7,500 square foot Grand Ballroom.This space can be made ready for a wedding reception of up to 350 guests. Whether you desire an elegant ballroom setting or an intimate space for a cozy gathering, this hotel's staff can accommodate you. We include round banquet tables, banquet chairs, textured ivory linen, flatware, glassware, dancefloor, staging, and ivory napkins. The staff of The Westin Philadelphia offers expertise in bringing wedding visions to life with sophistication and a rich experience. Our Banquet Leadership team has over 30 years tenure with the Hotel, their experience, dedication and knowledge speak for itself, the same goes for our servers & bartenders. Our team of dedicated hospitality professionals work closely together with their guests in order to produce a rejuvenating and unforgettable wedding experience. A distinct elegance drapes each room available at The Westin Philadelphia Hotel. Unwind in our newly remodeled, spacious guest rooms and suites. Each of our 294 accommodations features our Heavenly Bed, high-speed Internet access, refreshment center, and other essential amenities for a fulfilling stay. We take great pride in providing the finest service in the city with this location’s fresh, timeless design, suiting an array of tastes and wedding day visions. The Marriott Bonvoy points are just an added bonus!

    Est. $268/guest
    Pricing Details Available
    Avg response time 2-4 hrs
  • featured

    North Hills Country Club

    99 Station Ave, Glenside, PA 19038, USA
    • Spaces for 60-400 Guests
    • 3 Event Spaces
    • 1 Ballroom
    • 4 Total Spaces

    Situated in Glenside, Pennsylvania, North Hills Country Club combines heritage and elegance in a scenic suburban setting. The storied clubhouse features timeless architecture, grand ballrooms, and manicured grounds. Whether hosting an intimate gathering or a grand wedding, the club delivers impeccable service and a sense of tradition that defines every occasion.

    Est. $38/guest
    Pricing Details Available
  • featured

    The Rittenhouse Hotel

    210 W Rittenhouse Square, Philadelphia, PA 19103, USA
    • Spaces for 40-500 Guests
    • 4 Event Spaces
    • 1 Hotel
    • 1 Ballroom

    A LUXURY WEDDING VENUE IN CLASSIC RITTENHOUSE SQUARE Wedded bliss begins with the iconic luxury of The Rittenhouse; a lavish, Forbes Five-Star rated hotel overlooking Philadelphia’s Rittenhouse Square. Our staff of experienced event professionals will assist you with every detail, ensuring complete satisfaction and lasting memories. Your signature bridal look is only steps away in the award-winning Rittenhouse Spa & Club. Indulge in our exclusive spa services including specialized facial, massage and skin care therapy, full-service hair styling, steam room, and indoor saltwater pool to feel rejuvenated before (and after) your special day. The Rittenhouse’s renowned catering service includes an extravagant menu featuring seasonal delicacies from Lacroix, completely customized by you. When the music ends and the guests bid farewell, retire to one of our luxury suites and enjoy all of The Rittenhouse’s unparalleled amenities.

    Avg response time 6-12 hrs
  • The Ballroom, an event space at The Bond

    The Bond

    134 E King St, York, PA 17401, USA
    • Spaces for 15-400 Guests
    • 4 Event Spaces
    • 1 Ballroom
    • 5 Total Spaces

    Industrial elegance. Iconic backdrop. Unforgettable moments. Located in the heart of downtown York, PA, The Bond is a modern wedding venue serving couples from Philadelphia, Baltimore, Lancaster, and all across Central Pennsylvania. With soaring ceilings, exposed brick, polished concrete, and floor-to-ceiling windows, The Bond offers a sleek, versatile canvas for celebrations that break the mold. Our spacious Ballroom comfortably hosts up to 200 guests. At the same time, the newly unveiled Garden Pavilion, featuring twinkle lights, chandeliers, and an open-air fireplace, brings your ceremony or cocktail hour outside in style. Whether you’re dreaming up a bold black-tie affair or a laid-back garden party, our venue transforms to match your vision. Come for the vibe, stay for the service. Start your story in a space as unique as your love. Book a tour today.

    Est. $140/guest
    Pricing Details Available
  • Upstairs Event Space, an event space at Devil's Alley

    Devil's Alley

    1907 Chestnut St, Philadelphia, PA 19103, USA
    • Spaces for 60-120 Guests
    • 1 Event Space
    • 1 Restaurant
    • 1 Bar

    Devil’s Alley Bar & Grill serves up classic American BBQ, Burgers, and Beer in the heart of Philadelphia. Located in Rittenhouse at 1907 Chestnut St, we’re known for our welcoming vibe and menu featuring fresh ingredients. Whether you're dining in, coming to watch a game, or hosting your next private event, Devil's Alley is the spot for you! - Capacity: 75-100ppl - Full Bar with 8 Draft Lines - Catering buffet style - Sky lights - Open balcony with windows - Fully private space available upstairs! - Limited Audio/Visual capabilities in house.

    Avg response time 1-2 hrs
  • Restaurant & Theater, an event space at FringeArts

    FringeArts

    140 N Christopher Columbus Blvd, Philadelphia, PA 19106, USA
    • Spaces for 220-500 Guests
    • 1 Event Space
    • 1 Theater

    Set on the Delaware River waterfront and offering brilliant natural light and soaring views of the Delaware River and Benjamin Franklin Bridge, FringeArts is an attractive, contemporary, and highly versatile venue. Complete with kitchen, restaurant, bar, outdoor beer garden, and theater, FringeArts is available for a wide range of events including weddings, corporate functions, conferences, private performances, screenings, bar/bat mitzvahs, retreats, and fundraisers. We can provide custom entertainment options, flexible catering through our onsite restaurant, and unforgettable curated experiences. Maximum number of people for an event: 500 Neighborhood: Riverfront (near Old City)

    $7,500 min
    Avg response time 1-2 hrs
  • Canteen, an event space at Starlight Retreats

    Starlight Retreats

    151 Starlight Lake Rd, Starlight, PA 18461, USA
    • Spaces for 80-1,000 Guests
    • 3 Event Spaces
    • 2 Bars
    • 4 Total Spaces

    Starlight Retreats is a unique wedding and events venue located at Camp Starlight in Starlight, PA, surrounded by rolling hills, peaceful forests, and the timeless charm of a classic summer camp. Set on acres of picturesque land, our venue offers multiple indoor and outdoor spaces that let you bring your vision to life in a natural, relaxed, and truly unforgettable setting. Whether you’re planning a one-day celebration or a full weekend experience, Starlight Retreats gives you the perfect backdrop for moments that become lifelong memories. From the second you step onto the property, you’ll feel the magic that makes this place so special. Our venue isn’t just somewhere to host an event—it’s somewhere to escape, connect, celebrate, and breathe. Instead of a traditional ballroom or hotel, you and your guests get an entire environment designed for fun, comfort, and togetherness. With sweeping lake views, open fields, wooded trails, cozy cabins, and activity areas across the grounds, Starlight Retreats transforms every celebration into something meaningful and one-of-a-kind. The property features several beautiful ceremony and reception locations, each offering its own atmosphere and charm. You can exchange vows lakeside with the water sparkling behind you, surrounded by lush greenery and a quiet breeze. Enjoy cocktail hour overlooking the hills, where your guests can sip, mingle, and explore the surroundings. Then move into one of our warm, inviting indoor spaces—perfect for dinner, heartfelt speeches, and dancing late into the night. Whether your style is rustic, romantic, elegant, or outdoorsy, there’s a space here that will feel like it was made just for you. One of the biggest advantages of Starlight Retreats is the ability to turn your celebration into a full weekend getaway. Instead of rushing through the typical five-hour event timeline, you can slow down and enjoy real quality time with the people you love. Guests can arrive the night before, settle into thei

    Est. $300/guest
    Avg response time 4-6 hrs
  • Constitution Hall, an event space at Omni Bedford Springs Resort & Spa

    Omni Bedford Springs Resort & Spa

    2198 Sweet Root Rd, Bedford, PA 15522, USA
    • Spaces for 30-300 Guests
    • 1 Event Space
    • 2 Ballrooms
    • 10 Total Spaces

    Omni Bedford Springs Resort & Spa, located in the scenic Allegheny Mountains, is a top-rated venue for weddings and events. Recently named the #1 Resort in the Mid-Atlantic by Travel & Leisure (2024), this historic yet modern resort offers over 20,000 square feet of versatile event space, including grand ballrooms, intimate meeting rooms, and outdoor venues with breathtaking mountain views. Perfect for weddings, corporate retreats, and social gatherings, the resort combines classic elegance with state-of-the-art amenities. Guests enjoy luxurious accommodations, fine dining, a renowned spa, an award-winning historic golf course, and outdoor activities like hiking, UTV tours, and fly fishing, ensuring a unique and unforgettable event experience.

    Pricing Details Available
  • Ashhurt Room, an event space at The College of Physicians of Philadelphia

    The College of Physicians of Philadelphia

    19 S 22nd St, Philadelphia, PA 19103, USA
    • Spaces for 150-800 Guests
    • 1 Event Space
    • 2 Museums
    • 2 Landmarks

    Welcome to The College of Physicians of Philadelphia, where history and architecture combine to create a truly unique and elegant venue to make every event one to remember. The College of Physicians of Philadelphia is not a college, but a non-profit institution, promoting the heritage and future of health and medicine. With its historic ambience and stately architecture, it’s no wonder that the College – located in Philadelphia’s charming Rittenhouse-Fitler Historic District – has been the chosen setting for a diverse range of memorable events. Its many event spaces provide plenty of opportunities for personalization, plus a lovely outdoor herb garden, making it a choice Philadelphia wedding venue. The eight individually unique spaces our building offers can satisfy any of your event needs. Our rental options offer optimal customization by allowing you to select a combination of spaces that best suit your event. Many of our spaces are interconnected, permitting events to flow through multiple rooms with ease.

    Est. $165/guest
  • Downtown Event Space 1, an event space at Libertee Grounds

    Libertee Grounds

    1600 W Girard Ave, Philadelphia, PA 19130, USA
    • Spaces for 20-650 Guests
    • 3 Event Spaces
    • 3 Restaurants
    • 3 Total Spaces

    Libertee Grounds is a hyperlocal beer & cocktail bar with Asian inspired bar eats and 18 holes of mini golf located in the Fairmount neighborhood of Philadelphia. For us, it’s more than just mini golf. We pride ourselves on creating an all encompassing experience that includes award winning food & drink and a unique Philly themed mini golf experience in our cozy and modern venue. Spread across two floors with 12,500 sq ft and a capacity of 600 guests, Libertee Grounds is perfect for birthday parties, holiday parties, team building events and even weddings! We offer a variety of event spaces, two 9-hole mini golf courses and a state of the art golf simulator lounge. With custom food & drink packages, Libertee Grounds will leave a lasting impression on your guests! Visit https://www.liberteegrounds.com/bookanevent to get private event pricing, food package options and FAQs.

    Est. $64/guest
    Pricing Details Available
    Avg response time 12-24 hrs
  • Concert Venue, an event space at City Winery Philadelphia

    City Winery Philadelphia

    990 Filbert St, Philadelphia, PA 19107, USA
    • Spaces for 75-1,100 Guests
    • 2 Event Spaces
    • 1 Winery

    Host your next event at City Winery Philadelphia. With amazing live music capabilities, delectable culinary creations, an award-winning wine program, and stunning outdoor event space, City Winery offers everything you need to make your next private event an unforgettable experience. Our flexible music venue, winery, restaurant, bar, patio, and tasting room spaces can accommodate a variety of private events, from formal weddings and fundraising galas for hundreds of guests to intimate dining experiences and private parties for small groups, and anything else you can imagine. Offering a full-service event space with a built-in stage, state-of-the-art sound and production, and on-site catering in a unique urban winery atmosphere, the search for event venues near me ends here.

    Avg response time 12-24 hrs
  • Mansion, an event space at Vincent Forge Mansion

    Vincent Forge Mansion

    7 Cooks Glen Rd, Spring City, PA 19475, USA
    • Spaces for 40-175 Guests
    • 2 Event Spaces
    • 2 Outdoor Spaces
    • 2 Total Spaces

    A unique historic event space beside picturesque French Creek, plus luxury accommodation for up to 22 guests. Vincent Forge Mansion has recently been updated with designer renovations and is only now being presented to the market! The Mansion is listed on the National Register of Historic Places. The earliest part of the property dates from 1700 representing one of the oldest inhabited structures in idyllic Chester County. The entire property has been renovated to the highest standards of taste and finish. The property sits in approximately 6 acres of manicured lawns, flower gardens and specimen trees. The south and west lawns offer space for Event Tenting to accommodate up to 150 guests. The Mansion itself comprises 7 bedrooms, 5.5 bathrooms and multiple reception rooms. A huge outdoor terrace, illuminated by torchieres, and several porches complete the Mansion accommodation. An adjacent cottage has a further 2 bedrooms and 2.5 bathrooms with private patio and gardens, lovely for a Groom or Bride getting ready suite.

    Pricing Details Available
    Avg response time 6-12 hrs
  • Full Restaurant, an event space at Osteria Philadelphia

    Osteria Philadelphia

    640 N Broad St, Philadelphia, PA 19130, USA
    • Spaces for 14-165 Guests
    • 1 Event Space
    • 4 Restaurants
    • 1 Bar

    Please scroll down & visit our website to submit an inquiry! Located in the heart of Philadelphia, PA, Osteria offers a warm and inviting setting for couples looking to celebrate their wedding in a venue that blends rustic charm with modern sophistication. Since opening in 2007, this critically acclaimed Italian restaurant has been a staple in the city's dining scene, known for its exceptional cuisine and thoughtfully designed atmosphere. Owned by award-winning chef Jeff Michaud, Osteria is the perfect place to gather with loved ones and create lasting memories. Housed in a beautifully restored garment factory on North Broad Street, Osteria's design is both industrial and inviting. With exposed brick, soaring windows, lush greenery, and rich wood accents, the space exudes effortless style. Whether you're hosting an intimate dinner or a lively reception, the venue's versatile layout accommodates up to 120 guests across its main dining room, glass-enclosed greenhouse, outdoor patio, and private dining rooms. At the heart of every event at Osteria is its incredible food. The menu features handmade pasta, wood-fired pizzas, expertly grilled meats, and housemade desserts, all crafted with fresh, high-quality ingredients. Complemented by a curated selection of wines and craft cocktails, the dining experience is just as memorable as the setting. Beyond the cuisine, Osteria provides everything needed for a seamless celebration, including tables, chairs, and a dance floor. Whether you're planning a wedding reception, rehearsal dinner, or engagement party, Osteria offers an atmosphere that is both elegant and comfortable, making it an ideal choice for couples seeking a truly special venue.

    Avg response time 12-24 hrs
  • Meeting Room, an event space at Comfort Suites Manheim-Lancaster

    Comfort Suites Manheim-Lancaster

    543 Champ Blvd, Manheim, PA 17545, USA
    • Spaces for 92-100 Guests
    • 1 Event Space
    • 1 Hotel
    • 1 Meeting Space

    Versatile Event Space | Minutes from Spooky Nook | Capacity 92 Looking for the most flexible meeting and event venue in the Manheim/Lancaster area? Located just minutes from Spooky Nook Sports, our professional hotel function space is the ideal hub for corporate strategy, sports team huddles, and social celebrations. The Ultimate Stress-Free Booking We make planning easy by removing the financial hurdles: - No Deposit Required: Secure your date with just a signed contract. - Pay Day-Of: Keep your cash flow simple—we allow payment on the day of your event. - Flexible Configurations: Choose from Theater, Classroom, U-Shape, Boardroom, Hollow Square, or Banquet (Rounds/Squares) at no additional cost. - No Catering Fees: Unlike most venues, we do not charge a fee for outside catering. You have the freedom to bring in your own food or work with your favorite local Manheim/Lancaster vendors at no extra cost. Fully Equipped for Success Your rental includes all the essential tech and tools to hit the ground running: - Tech-Ready: 55” Flat Screen TV with seamless HDMI connectivity and High-Speed Wi-Fi. - Presentation Tools: Professional podium(s) and a large whiteboard for brainstorming. - Custom Setups: From intensive 92-person training sessions to collaborative banquet dinners, we tailor the room to your specific goals. Ideal For: - Sports Teams: Perfectly located for strategy sessions or team meals during Spooky Nook tournaments. - Corporate Training: "Classroom" setups optimized for note-taking and focus. - Social Gatherings: Regional fundraisers, reunions, and milestone banquets. Experience the convenience of Manheim’s most accommodating venue. Contact us today to lock in your dates!

    Avg response time 1-2 hrs
  • Lobby Space, an event space at Billy Penn Studios

    Billy Penn Studios

    1516 N 5th St, Philadelphia, PA 19122, USA
    • Spaces for 100-350 Guests
    • 4 Event Spaces
    • 2 Historic Spaces
    • 1 Loft

    Our exceptional venue, located in the heart of historic Olde Kensington, offers a breathtaking setting for your special day. With a perfect blend of modern elegance and historic charm, our meticulously renovated industrial buildings provide a unique backdrop for your wedding celebration. Imagine exchanging vows under the majestic old-growth yellow pine beams, surrounded by the warm embrace of your loved ones. Our stunning 3-story atrium is the ideal space to create unforgettable memories and capture beautiful moments with your partner. Let us help you turn your wedding vision into reality. Contact us today and let our dedicated team assist you in planning the most extraordinary wedding at Billy Penn Events! From formal weddings and corporate events to all-night dance parties, Billy Penn Events is one of Philly’s top event venues. We offer three distinct spaces tailored to fit any event size with impeccable style and versatility. The building is named after the former occupant, the Billy Penn Corporation, operator of an an aluminum facility at 1516 N 5th St for many years. The oldest sections were constructed in Olde Kensington in the early 1900s as a lumber facility.

    Est. $30/guest
    $3,000 min
    Avg response time 1-2 hrs
  • Carnegie Room, an event space at Courtyard by Marriott Pittsburgh University Center

    Courtyard by Marriott Pittsburgh University Center

    100 Lytton Ave, Pittsburgh, PA 15213, USA
    • Spaces for 12-500 Guests
    • 5 Event Spaces
    • 6 Hotels
    • 7 Total Spaces

    Introducing the epitome of comfort and convenience in the heart of Pittsburgh, PA – welcome to a brand-new hotel in the vibrant Oakland neighborhood. Nestled in the heart of Oakland, we offer 6,000+ square feet of event space, including the only outdoor patio in the area. With 253 well-appointed guestrooms, including beautiful suites with modern amenities, you, your family, and your guests will be treated with exceptional service from the moment you step on site. Ideally located for those seeking proximity to the University of Pittsburgh, Carnegie Mellon University, and the UPMC Presbyterian and Magee-Womens Hospitals. Additionally, art and history enthusiasts will appreciate the close proximity to the Carnegie Museum of Art, the Andy Warhol Museum, and the Phipps Conservatory and Botanical Gardens. Kickstart your day with breakfast and unwind with dinner and a handcrafted cocktail in The Bistro. After a productive day or exploration of the city, take a refreshing dip in the pool, or get a workout in, providing a perfect way to relax and rejuvenate.

    Est. $119/guest
    Pricing Details Available
  • Mansion Lawn, an event space at Historic King Mansion

    Historic King Mansion

    2201 N Front St, Harrisburg, PA 17110, USA
    • Spaces for 10-400 Guests
    • 10 Event Spaces

    Conveniently located on the riverfront in Harrisburg, PA. Constructed during the dawn of the Great Gatsby era, Historic King Mansion pairs impressive architectural grandeur with simplicity in urban elegance. The unique limestone facade, spacious balconies, and exquisite terracotta tiled roof embrace a touch of Tuscany and establishes Historic King Mansion as a memorable icon amidst traditional historic properties in the Central Pennsylvania region. The urban, downtown Harrisburg riverside setting is a quintessential scene for photos (just wait until you see the breathtaking sunsets) and is conveniently located near several local attractions within walking distance.

    Pricing Details Available
    Avg response time 12-24 hrs
  • Main Dining, an event space at Panorama

    Panorama

    14 N Front St, Philadelphia, PA 19106, USA
    • Spaces for 36-100 Guests
    • 3 Event Spaces
    • 1 Restaurant
    • 3 Meeting Spaces

    Panorama Restaurant and Wine Bar is a refined Italian dining destination located in the Penn’s View Hotel, Old City, Philadelphia. We house the Guinness World Record WineKeeper, the world’s largest pour-by-the-glass system with 120 wines on tap, our menu features Italian cuisine, from handmade burrata and pastas to premium veal, lamb, seafood, and steak, and we offer elegant dining rooms and a Wine Cellar, perfectly suited for gourmet dining, wine receptions, and bespoke culinary events.

    Est. $45/guest
    Avg response time 1-2 hrs