Top California Premiere Event Spaces

912 results near California

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Choosing your premiere venue will be one of the most important steps in the planning process. So much goes into finding the perfect event space in California. You’ll want to consider everything from the aesthetics of the space to any in-house amenities and services. Luckily, PartySlate makes it easy with our Find Venues page. Use the filters to narrow your search — taking into account everything from your guest count to specific catering preferences. Once you’ve set your filters, scroll down to search our curated list. Look for the “featured” tag for PartySlate’s top recommendations. With PartySlate, finding your ideal California event space has never been easier.

Results

  • featured
    The One Garden Rooftop, an event space at The One Rooftop

    The One Rooftop

    603 N La Cienega Blvd, West Hollywood, CA 90069, USA
    • 1 Premiere Album
    • Spaces for 25-350 Guests
    • 1 Event Space
    • 2 Bars
    • 3 Total Spaces

    Formerly E.P. & L.P., The One Rooftop is a premier hospitality destination in the heart of West Hollywood, just minutes from Beverly Hills. Offering up to 16,000 square feet of versatile rooftop and indoor settings with breathtaking panoramic views of the iconic Hollywood Hills skyline, The One Rooftop provides a flexible backdrop that adapts to every vision. From intimate gatherings to large-scale celebrations, each experience can be fully customized to suit every occasion. Ideal for brand activations, private celebrations, corporate events, pop-up restaurants, pop-up retail experiences, chef residencies, filming, and productions, every detail has been designed to offer exceptional flexibility while taking full advantage of the rooftop's panoramic views and contemporary design.

    Avg response time 1-2 hrs
  • featured
    Duke's, an event space at Sunset Tower Hotel

    Sunset Tower Hotel

    8358 Sunset Blvd, West Hollywood, CA 90069, USA
    • 2 Premiere Albums
    • Spaces for 150-500 Guests
    • 1 Event Space
    • 2 Bars
    • 2 Total Spaces

    Host Unforgettable Events at Sunset Tower Hotel Sunset Tower Hotel is the unofficial epicenter of Hollywood and one of the most iconic Los Angeles event hotels. Known for its chic style, sweeping views, and rich history, this West Hollywood landmark offers a variety of luxury event spaces perfect for weddings, private parties, film premiere receptions, and corporate gatherings. Whether you’re searching for a wedding venue in West Hollywood, a corporate event venue in Los Angeles, or a Hollywood event space with a view, Sunset Tower Hotel delivers an elegant setting paired with world-class service, on-site catering, and thoughtful event planning. The Terrace A breathtaking indoor/outdoor space, The Terrace features a private entrance off Sunset Boulevard, panoramic views of the Los Angeles skyline, a pool, and flexible layouts for unforgettable events. It’s an ideal setting for a wide range of celebrations and can accommodate up to 500 guests. Dukes Once home to the legendary John Wayne, Dukes is Sunset Tower’s newest event venue. With a seamless indoor-outdoor flow, customizable design, and private entrance, Duke’s is ideal for private dinners, executive meetings, or stylish cocktail parties. This sophisticated space accommodates 150 seated guests or 250 standing.

    $5,000 min
    Avg response time 12-24 hrs
  • featured
    Kiss Kiss Bang Bang, an event space at The Line Hotel, Los Angeles

    The Line Hotel, Los Angeles

    3515 Wilshire Blvd, Los Angeles, CA 90010, USA
    • 2 Premiere Albums
    • Spaces for 30-650 Guests
    • 8 Event Spaces
    • 1 Restaurant
    • 12 Total Spaces

    Located in the heart of Koreatown, the LINE LA is surrounded by one of the most dynamic, cultural, and around-the-clock neighborhoods in Los Angeles. For events, the LINE LA offers over 12,000 square feet of indoor and outdoor space that is as versatile as it is distinctive. From intimate private dinners to large-scale celebrations of up to 800 guests, every event here is complimented by the hotel’s unique mid-century architecture and a backdrop that cannot be replicated anywhere else in LA. Whether you’re planning a corporate retreat, a milestone celebration, a product launch, or a wedding weekend, our on-site events team works closely with you to make sure the experience is exactly what you envisioned. Our team is ready when you are.

    Est. $155/guest
    Avg response time 4-6 hrs
  • featured
    Hollywood Terrace, an event space at W Hollywood

    W Hollywood

    6250 Hollywood Blvd, Los Angeles, CA 90028, USA
    • 1 Premiere Album
    • Spaces for 50-730 Guests
    • 5 Event Spaces
    • 1 Restaurant
    • 5 Total Spaces

    W Hotels is shaking up the luxury travel scene, setting new standards for what it means to stay in style. The complete transformation of W Hollywood marks a pivotal moment in our brand's evolution, featuring a fresh design strategy that takes the guest and group experience to the next level. Get ready to dive into a mashup of experiences at W Hollywood, where 10,000 square feet of meeting space and 25,000 square feet of indoor and outdoor event spaces blend seamlessly. Whether you’re soaking up the LA sun or mingling under the stars, W Hollywood is your go-to for mixing business with pleasure. Connections take center stage on our outdoor terraces and rooftop spaces, making every moment memorable. W Hollywood is your haven for blending work and play. Engage your senses and dive into a vibrant cultural hub with cutting-edge fitness and wellness programs, intimate concerts, and more. Every stay invites you to explore and create unforgettable memories. At the heart of W Hollywood, you’ll find a convergence of immersive experiences. Our iconic spaces, like the Living Room and WET Deck, offer serenity amidst the bustling city. Discover a new rooftop bar and sound lounge that provide the perfect escape, whether you’re starting or ending your day. Say goodbye to conventional nightlife. At W Hollywood, our restaurants take center stage with a curated mix of high and low offerings that cater to diverse social scenes and palates. Dining here is more than just a meal; it’s a celebration of innovative and authentic culinary journeys that reflect the vibrant culture of Los Angeles. More than just a hotel, W Hollywood is a crossroads of community at the heart of Los Angeles, connecting the globe through art, magic, film, and music. With grand spaces and an intimate feel, it’s an entertainer’s paradise where your connections can truly shine.

    Avg response time 12-24 hrs
  • featured
    Shrine West Lot and Royal Street, an event space at Shrine Auditorium and Expo Hall

    Shrine Auditorium and Expo Hall

    665 W Jefferson Blvd, Los Angeles, CA 90007, USA
    • 2 Premiere Albums
    • Spaces for 2,200-8,000 Guests
    • 4 Event Spaces
    • 2 Outdoor Spaces
    • 1 Theater

    The historic Shrine Auditorium & Expo Hall is located in downtown Los Angeles next to USC. The Shrine has hosted many prestigious events such as the Academy Awards, the Grammy’s, the SAG Awards, People’s Choice Awards, BET Awards and more. The venue comprises the single largest proscenium style stage with freestanding balcony in North America, with some 6,300 seats and an adjoining 54,000 square foot Expo Hall. The Shrine is operated by Goldenvoice. The Shrine Auditorium plays the dual role of Southern California headquarters for the Shrine fraternity, as well as a public rental facility for live and televised arts and entertainment productions, theater productions, operas, movie screenings, meetings, conferences, trade shows and conventions.

  • featured
    The Theater, an event space at The United Theater on Broadway & STILE DTLA

    The United Theater on Broadway & STILE DTLA

    929 S Broadway, Los Angeles, CA 90015, USA
    • 1 Premiere Album
    • Spaces for 40-1,647 Guests
    • 2 Event Spaces
    • 1 Restaurant
    • 5 Total Spaces

    Set within the historic United Artists building in Downtown Los Angeles' Fashion District, The United Theater on Broadway and STILE DTLA Hotel combine timeless elegance with modern versatility—perfect for hosting unforgettable events. The United Theater on Broadway is a landmark of both cinematic history and innovation. Built in 1927 by the legendary founders of United Artists—Mary Pickford, Charlie Chaplin, D.W. Griffith, and Douglas Fairbanks—this theater stands as a monument to artistic freedom and bold ideas. These four pioneers were the original disruptors, leaving their motion picture companies to create their own studio, a groundbreaking move that championed creative independence. Today, the theater embodies that same spirit. This 1,647-seat theater offers a truly iconic setting for corporate galas, weddings, symposiums, brand launches, and premiere parties. The theater features a grand three-story, 2,300-square-foot lobby, an ornate Spanish Gothic ceiling adorned with thousands of shimmering mirrors, and a luxurious mezzanine lounge—making it the ideal backdrop for events that demand sophistication and grandeur. STILE DTLA Hotel provides a seamless extension of this historic space, offering contemporary event venues and boutique accommodations designed to meet diverse needs. STILE boasts a rooftop pool lounge event space with panoramic views of DTLA. With 182 stylish and sustainable guest rooms, it’s an ideal choice for room blocks, ensuring your guests are perfectly situated to enjoy all that Los Angeles has to offer. Whether you're orchestrating a corporate conference, planning your dream wedding, or hosting an exclusive brand experience, STILE DTLA and The United Theater on Broadway offer the perfect combination of luxury, history, and state-of-the-art amenities. Let us bring your vision to life with unmatched service and a setting that leaves a lasting impression.

    Est. $250/guest
    $25,000 min
    Avg response time 2-4 hrs
  • featured
    Rooftop Terrace, an event space at Kimpton La Peer West Hollywood

    Kimpton La Peer West Hollywood

    627 N La Peer Dr, West Hollywood, CA 90069, USA
    • 1 Premiere Album
    • Spaces for 20-500 Guests
    • 9 Event Spaces
    • 3 Restaurants
    • 11 Total Spaces

    Located in the heart of West Hollywood's renowned Design District, Kimpton La Peer Hotel is a sophisticated urban retreat where modern luxury, exceptional hospitality, and inspired design come together. Designed to reflect the creative spirit of West Hollywood, La Peer Hotel blends contemporary architecture with warm residential touches, creating an atmosphere that feels both elevated and welcoming. From its dramatic design elements and thoughtfully curated interiors to its lush outdoor spaces, every detail has been crafted to provide a sense of discovery and connection. The hotel's intimate scale allows for highly personalized service while maintaining the energy and vibrancy that define the neighborhood surrounding it. Kimpton La Peer Hotel is equally recognized as a premier destination for private events and celebrations. With more than 8,000 square feet of indoor and outdoor event space, the property offers a versatile collection of venues ideal for weddings, social gatherings, corporate functions, milestone celebrations, and intimate receptions. From elegant rooftop events overlooking the city to poolside soirées and sophisticated dining experiences, each event is thoughtfully tailored to reflect the vision of every host. What truly sets La Peer Hotel apart is its commitment to creating meaningful experiences. The hotel's team combines creativity, attention to detail, and personalized service to ensure every celebration feels seamless and memorable. Whether assisting with guest accommodations, curating customized menus, coordinating special touches, or bringing a unique event concept to life, the team approaches each occasion with genuine care and expertise. This collaborative approach has made La Peer a sought-after destination for weddings, social events, and luxury gatherings throughout Southern California.

    Avg response time 2-4 hrs
  • featured
    Irmas Family Courtyard, an event space at Audrey Irmas Pavilion

    Audrey Irmas Pavilion

    3643 Wilshire Blvd, Los Angeles, CA 90010, USA
    • 2 Premiere Albums
    • Spaces for 16-1,500 Guests
    • 5 Event Spaces
    • 1 Outdoor
    • 2 Meeting Spaces

    Extraordinary in its stature and ambitious in its vision, the Audrey Irmas Pavilion beckons Angelenos to gather – for celebration and community. Located adjacent to the historic sanctuary of Wilshire Boulevard Temple in Koreatown, the Pavilion is a standing testament to the civic and religious, to the historic and contemporary – a gift to all who delight in the joy of gathering. A Place That Defies Imagination. A playground of light and shadow inside striking glass walls and spacious corridors, the Audrey Irmas Pavilion’s varied spaces invite vision and infinite possibility. For intimate gatherings or large scale productions – from weddings, performances and lectures to educational experiences or cultural events – we’ve created a distinctive offering for occasions of any character.

    Est. $200/guest
    Avg response time 1-2 hrs
  • Courtyard, an event space at the lot at formosa

    the lot at formosa

    1041 N Formosa Ave, West Hollywood, CA 90046, USA
    • 1 Premiere Album
    • Spaces for 3,000 Guests
    • 3 Event Spaces
    • 3 Restaurants
    • 5 Total Spaces

    Now Featuring Your Next Event! Need a convenient and inspiring campus for your next event or production? The Lot at Formosa’s creative campus features flexible and modern facilities with more than 200,000 square feet of sounds stages, support space, and production and post-production offices in historic buildings. With the capacity to host events ranging from 10 to 3,000+ guests, The Lot at Formosa is an impressive venue for weddings, corporate events, summits, launch and wrap parties, bar and bat mitzvahs, private dinners and other unforgettable events. Share your vision with our in-house special event production and catering company, then sit back and enjoy the event while we take care of the details. Seven Sound Stages, Production Offices, Fully Equipped Kitchen, and Ample Parking, centrally located at Santa Monica Boulevard and North Formosa Avenue in West Hollywood. Come experience Hollywood magic at The Lot at Formosa!

    Avg response time 1-2 days
  • WPMG Events, an event space at WPMG Events

    WPMG Events

    3764 Glendon Ave, Los Angeles, CA 90034, USA
    • 1 Premiere Album
    • Spaces for 150-250 Guests
    • 1 Event Space
    • 1 Bar
    • 1 space at this venue

    Welcome to WPMG Events, your premier destination for all things creative and captivating. Whether you’re a content creator seeking the perfect backdrop for your next photo or video shoot, a podcaster in need of a top-notch recording studio, or an event planner envisioning an intimate gathering or pop-up shop, we’ve got you covered. Our versatile space is designed with your creative needs in mind. Our fully equipped recording studio offers crystal-clear audio for your podcast, music and video projects, while our sleek greenroom provides a relaxing retreat for preparation and unwinding between takes. With an office space for meetings and brainstorming sessions, WPMG Events seamlessly integrates comfort and functionality into every corner. Elevate your projects and parties with us, and experience why WPMG Events is the dream location for those who turn ideas into reality. From dynamic photo shoots to engaging events, our space is crafted to inspire and facilitate every step of your creative journey.

    Est. $60/guest
    $1,000 min
    Pricing Details Available
    Avg response time 1-2 hrs
  • Sierra Center, an event space at Wyndham Garden Fresno Yosemite Airport

    Wyndham Garden Fresno Yosemite Airport

    5090 E Clinton Way, Fresno, CA 93727, USA
    • 1 Premiere Album
    • Spaces for 150-350 Guests
    • 2 Event Spaces
    • 2 Hotels
    • 2 Total Spaces

    Located directly adjacent to the Fresno Yosemite International Airport (FAT), the Wyndham Garden Fresno Yosemite Airport offers exceptional convenience for both business and leisure travelers. This hotel is a perfect hub for exploring the region's natural wonders, with Yosemite, Sequoia, and Kings Canyon National Parks all within easy reach. Corporate guests benefit from its central location with quick access to key Fresno businesses and the airport. The hotel features 210 spacious, non-smoking guest rooms, each equipped with comfortable amenities like flat-screen HDTVs, mini-refrigerators, and work areas. Guests can enjoy a refreshing indoor pool with a waterfall, a 24-hour fitness center, and complimentary Wi-Fi throughout the property. Dining options include the Skyline Café for breakfast and dinner, and the Skyline Lounge for evening relaxation. For events, the hotel boasts over 10,000 square feet of flexible meeting and event space, perfect for conferences, banquets, and social gatherings, supported by full-service catering and technology.

  • Avalon Hollywood, an event space at Avalon Hollywood

    Avalon Hollywood

    1735 Vine St, Los Angeles, CA 90028, USA
    • 1 Premiere Album
    • Spaces for 550-1,100 Guests
    • 1 Event Space

    Avalon is one of Hollywood’s most historic landmarks. From The Beatles first West Coast performance in 1964 to ABC’s hit ‘Hollywood Palace’ hosted by Jerry Lewis and Sasha’s first West Coast DJ residency, the theater at Hollywood and Vine has been a show-business epicenter since opening in 1927.

  • The Ballroom, an event space at The Garden Walnut Creek

    The Garden Walnut Creek

    1719 Bonanza St, Walnut Creek, CA 94596, USA
    • 1 Premiere Album
    • Spaces for 130 Guests
    • 1 Event Space

    Built in 1993 and reimagined in 2022, The Garden is the perfect location for a wedding, corporate event, or social affair in charming Downtown Walnut Creek. Our elegant, yet informal spaces include: The Upper Terrace, The Landing, and The Ballroom. We look forward to bringing your dream event to life so you can create memories that will last a lifetime.

    Avg response time 12-24 hrs
  • featured
    Linwood Dunn Theater, an event space at Academy Film Archive

    Academy Film Archive

    1313 Vine St, Los Angeles, CA 90028, USA
    • Spaces for 40-286 Guests
    • 1 Event Space
    • 1 Theater

    Located in the heart of Hollywood, the Academy Film Archive is a one-of-a-kind event venue where cinematic history and modern experiences come together. As part of the Academy of Motion Picture Arts and Sciences, the Archive is dedicated to preserving, restoring, and celebrating the art of filmmaking, offering an inspiring backdrop for corporate events, film screenings, panel discussions, receptions, galas, private celebrations, and industry gatherings. The venue features the renowned Linwood Dunn Theater, an intimate screening space equipped with professional cinema technology, making it ideal for movie premieres, presentations, conferences, awards programs, and entertainment industry events. Guests can enjoy a uniquely Hollywood setting surrounded by one of the world’s most significant collections of motion picture history and culture. Whether hosting a film premiere, executive meeting, networking reception, or private event, the Academy Film Archive offers an unforgettable experience that celebrates creativity, storytelling, and innovation. Conveniently located in Los Angeles, the venue provides a distinctive setting for organizations and event professionals seeking a memorable space that reflects the legacy and future of cinema.

    $10,000 min
    Pricing Details Available
  • featured
    Grand Hall, an event space at Fresno Fields by Wedgewood Weddings

    Fresno Fields by Wedgewood Weddings

    4584 W Jacquelyn Ave, Fresno, CA 93722, USA
    • Spaces for 350 Guests
    • 3 Event Spaces
    • 1 Ballroom
    • 3 Total Spaces

    Gorgeous exclusive hidden gardens, photo opportunities galore, and stunning modern interiors are a haven in central California at Fresno Fields by Wedgewood Weddings. This classic and picturesque wedding venue boasts a beautifully manicured garden area, a stunning shaded terrace ceremony space, and an abundance of photo opportunities so you can show off the California weather! Enjoy a serene ceremony among lush greens, a wrought-iron backdrop, and stone fixtures that give this space a laid-back vibe. After exchanging your vows, celebrate in the adjacent grand ballroom, and relax with your friends and family at this modern sanctuary.

    Pricing Details Available
  • featured
    Courtyard & Lounge, an event space at Sacred Mountain Ranch

    Sacred Mountain Ranch

    2323 Farmer Rd, Julian, CA 92036, USA
    • Spaces for 150 Guests
    • 3 Event Spaces
    • 3 Outdoor Spaces
    • 3 Total Spaces

    Located in the mountains of Julian, California, Sacred Mountain Ranch offers a secluded setting for weddings, wellness retreats, corporate gatherings, and private celebrations. Surrounded by oak woodlands and sweeping natural landscapes, the property features outdoor ceremony sites, open-air event spaces, luxury accommodations for up to 68 guests, and gathering areas designed to foster connection and relaxation. Guests can enjoy a destination experience with overnight stays, wellness amenities, and personalized event planning tailored to each occasion. Blending rustic elegance with modern comforts, Sacred Mountain Ranch provides a peaceful backdrop for memorable events in Southern California. Some of the included amenities are the use of our 3 event locations, cross-back chairs, tables & linens, complimentary decor and more. Plus, the Ranch offers on-site activities such as hiking, horseback riding, pool & spa, pickleball and stargazing.

  • featured
    La Cappella, an event space at The Resort at Pelican Hill

    The Resort at Pelican Hill

    22701 S Pelican Hill Rd, Newport Coast, CA 92657, USA
    • Spaces for 140-450 Guests
    • 4 Event Spaces
    • 3 Hotels
    • 4 Total Spaces

    Located along Newport Coast, The Resort at Pelican Hill offers an elegant coastal setting for weddings, corporate events, and social celebrations. The resort features ocean-view terraces, grand ballrooms, manicured lawns, and villa-style accommodations surrounded by Mediterranean-inspired architecture. Sweeping Pacific views, refined interiors, and flexible indoor-outdoor event spaces create a memorable backdrop for everything from intimate gatherings to large-scale destination celebrations. With its elevated hospitality and scenic Southern California setting, The Resort at Pelican Hill delivers a polished event experience shaped by coastal beauty and timeless design.

    Est. $575/guest
    Avg response time 2-4 hrs
  • featured
    Bechtel Central Gallery + Outdoor Gallery, an event space at Exploratorium

    Exploratorium

    Pier 15, The Embarcadero, San Francisco, CA 94111, USA
    • Spaces for 200-4,000 Guests
    • 5 Event Spaces

    Whether you’re planning an intimate COVID-compliant gathering, a virtual event, or seeking a location for filming without a live audience, the Exploratorium has great options for you. Our team of event professionals is here to brainstorm with you, navigate safety-minded options, and create memorable experiences for you and your guests. Located in the vibrant heart of the historic Embarcadero, the Exploratorium is an imaginative setting for just about any event, from intimate meetings to spectacular parties. You can have it all: Rent the entire Exploratorium facility and get spectacular waterfront views of San Francisco and the Bay, a lively landscape of hundreds of interactive exhibits, flexible event spaces, superb catering, and skilled staff. With our gallery bundle options, you can craft the perfect museum selection for your event. Whether you’re looking for a progressive celebration with distinct spaces for your cocktail reception, dinner, and dessert or planning an entertaining reception, we are happy to help you find the perfect fit.

  • featured
    Hill View Lawn – Outdoor Ceremony, an event space at Rio Hondo by Wedgewood Weddings

    Rio Hondo by Wedgewood Weddings

    10627 Old River School Rd, Downey, CA 90241, USA
    • Spaces for 275 Guests
    • 2 Event Spaces
    • 1 Ballroom
    • 2 Total Spaces

    Rolling green hills, majestic pine trees, and a dramatic waterfall await you at Rio Hondo by Wedgewood Weddings. This vibrant event center offers both modern amenities and classic styling that make for an elegant celebration. Located between Orange County and Los Angeles, this venue is sure to treat you to an unforgettable day and is guaranteed to wow your guests. Rio Hondo by Wedgewood Weddings in Downey is a delightful choice for couples in Los Angeles County. With its convenient location, gorgeous greenery, and magnificent views, this upscale country club is a premier event space. The charming setting offers an abundance of natural elements, featuring a glistening pond and waterfall. Inside the stacked-stone ballroom, there is ample space to accommodate large-scale parties, and the floor-to-ceiling windows allow the natural light to cascade in on the built-in dance floor. Couples choose Wedgewood Weddings venues because of our all-inclusive wedding packages that make wedding planning simple and enjoyable. Each venue has a team of experts who can answer questions, give advice, and manage every aspect of the wedding. With an easy to follow wedding guide, connections to leading vendors, and four customizable all-inclusive packages, couples planning their special day can feel confident that they're getting the wedding of their dreams. CAPACITY - 300 guests VENUE TYPE - Event Center RECEPTION - Grand Ballroom CEREMONY - Outdoor & Indoor Options FEATURES - Elegant Modern Amenities, Close to Downtown LA & Beach Cities, Grand Waterfall, Contemporary Fixtures PRICING We're here to make pricing your wedding straightforward by laying out the total cost for you. Our team will listen to your wedding wish-list at your no-obligation venue tour and give you a custom pricing proposal for your exact needs. Our pricing is based on four areas. First, you decide on your package level and multiply it by the number of guests. Then you add the ceremony and venue price for the season and day of the week you're considering. Finally, you'll add your state tax and service charge. This will give you an idea of costs, which our team helps you hone as you customize your package.

    Pricing Details Available
  • featured
    Oak Terrace, an event space at Dove Canyon by Wedgewood Weddings

    Dove Canyon by Wedgewood Weddings

    22682 Golf Club Dr, Trabuco Canyon, CA 92679, USA
    • Spaces for 260-300 Guests
    • 3 Event Spaces
    • 1 Bar
    • 3 Total Spaces

    Upscale Elegance & Stunning Views in Orange County's Private Enclave Scenic views meet upscale luxury in this gated South Orange County community. This gorgeous Trabuco Canyon wedding venue offers breathtaking views of Dove Canyon, mountains, and mature trees. From the ceremony underneath a towering 175-year-old oak tree with twinkle lights to cocktails in the upscale lounge with a built-in bar and piano, every moment impresses. Both the lounge and the reception space feature dramatic floor-to-ceiling views, creating a gorgeous backdrop to dance the night away. Dove Canyon promises a memorable experience in the heart of Orange County.

    Pricing Details Available
    Avg response time 1-2 hrs